Frequently Asked Questions | Water Street Jewelers
Can I shop Water Street Jewelers online?
Yes. Our online shop is a natural extension of our stores—thoughtfully curated, easy to navigate, and always evolving.
You can explore fine jewelry, modern heirlooms, and one-of-a-kind pieces from anywhere, with secure nationwide shipping and personal support whenever you need it.
Do you also have physical store locations?
We do. Water Street Jewelers has storefronts in Guilford, Madison, and New Haven, Connecticut, each offering a warm, welcoming space to explore jewelry in person.
Whether you prefer to browse online or experience pieces firsthand, we’re here to meet you wherever you are.
What makes your jewelry collection unique?
Water Street Jewelers is a highly curated gallery of jewelry in all price ranges, where every piece is chosen with intention.
Many of our items are one of a kind, meaning what you find here is often something you won’t see again—jewelry that feels personal, distinctive, and entirely your own.
What if something I order is no longer available?
Because of the one of a kind nature of many pieces, availability can change quickly.
If an item becomes unavailable after purchase, we will reach out promptly and do everything we can to locate it. If it cannot be sourced, we’ll thoughtfully present equally beautiful alternatives that align with your style.
Do you ship nationwide?
Yes. We offer insured nationwide shipping so you can shop Water Street from anywhere in the United States.
- $9.99 flat rate shipping on orders under $1000
- Complimentary shipping on orders over $1000
- Orders ship via USPS and are carefully packaged
- Please allow 2–3 business days for processing
If you’re on a timeline, our stores are always available to assist more quickly.
Can I shop online and pick up in-store?
Yes. For added ease, you can purchase online and pick up at your preferred location.
It’s a seamless way to shop on your own time while staying connected to our in-store experience.
What is your return policy?
All sales are final. At this time, we do not offer returns, as each piece is carefully selected and often one of a kind.
Do you offer exchanges or store credit?
We do.
- Exchanges or store credit are available within 14 days of purchase
- Items must be unworn and in original condition
- In-store purchases must be exchanged in-store
- Online purchases are eligible for store credit issued as a gift card
Do you offer gift cards?
Yes. Gift cards are available for both online and in-store use, offering a thoughtful way to give something meaningful while allowing the recipient to choose their own piece.
Available in increments up to $500.
Are payment plans available?
Yes. We offer flexible options to make your purchase more accessible:
- In-house layaway: 4 months, 10% down, with monthly payments
- Shop Pay installments for online purchases
What forms of payment do you accept?
In-store:
- Mastercard, Visa, American Express
- Cash
- Personal Check
Online:
- Mastercard, Visa, American Express
- PayPal
- Google Pay
Do you offer custom jewelry design?
Yes. Custom design is at the heart of what we do.
Whether you’re reimagining an heirloom or creating something entirely new, we offer in-store and virtual consultations to bring your vision to life.
Do you offer jewelry repair services?
We do. Our team provides expert jewelry repair and restoration, from resizing and stone setting to breathing new life into well-loved pieces.
Visit us in-store or reach out for guidance.
How can I ask about an order?
For online orders, please email: waterstreetjewelers@gmail.com
For in-store purchases, we recommend contacting your local store directly.
We’re available by phone, text, email, or in person—whatever feels easiest.
Why shop Water Street Jewelers?
Because jewelry should feel personal.
Whether you’re shopping online or visiting us along the Connecticut shoreline, Water Street Jewelers offers:
- A carefully curated selection of fine and one-of-a-kind jewelry
- A seamless blend of online convenience and in-store experience
- Thoughtful service rooted in connection, not transaction
This is jewelry meant to be worn, lived in, and loved for years to come.
Shop Online or Visit Us In-Store
Discover fine jewelry, custom design, and modern heirlooms at Water Street Jewelers.
Shop online with nationwide shipping, or visit us in Guilford, Madison, and New Haven for a more personal experience.
