Water Street Jewelers is a highly curated gallery of jewelry in all price ranges. Each piece is carefully selected and in many cases there is only one of each item.
In the event that the item you ordered has become unavailable in our stores or inventory, we will contact you as soon as possible and do our best to locate your desired item. In the event we are unable to locate your desired item, we will reach out to you with equally beautiful alternatives for you to consider.
Thank you for your understanding and for shopping and supporting our small business.
All product sales are final. Per store policy, we do not offer returns.
- We do, however, offer exchanges for item(s) of equal value or store credit.
- If your item was purchased in store, please visit one of our locations to exchange your item or receive store credit.
- Online sales may be exchanged for a gift card that can be redeemed online anytime.
- All items considered for exchange or store credit must be unworn and in the original condition.
- Exchanges must be presented within 14 days of purchase.
- We offer flat rate shipping of $9.99 on all orders under $1000. Orders over $1000 receive free shipping.
- Shipping is via USPS
- All items are insured.
- Please allow 2-3 business days for your order to be prepared for shipping
- If you are in need of an item right away, please visit or call one of our storefront locations. We are available by phone, text, email and in person to assist you. Please visit our Get In Touch page for contact details.
- Water Street Jewelers offers free 4 month in-house layaway for 10 percent down and a minimum of 25 percent per month until the balance is paid in full.
- We also offer Shop Pay for those looking to make installment payments.
- Give the gift of choice! Gift cards can be purchased for in store or online purchases. Gift cards are available in increments up to $500. Please visit our Gift Card Page for more information.
- To inquire about online orders: Please email email@example.com
- Questions about an in store purchase? Please contact one of our storefront locations
In Our Stores:
- American Express
- Personal Check
- American Express
- Google Pay